Privacy Policy

At ItsRealTouch, we respect your privacy and are fully committed to protecting your personal information. We understand that sexual wellness is a private and sensitive matter, and we take extra care to ensure confidentiality, discretion, and data security for all our users.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://itsrealtouch.com.

1. Information We Collect

We collect information only when it is necessary to provide you with a smooth, secure, and personalized shopping experience.

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Order and purchase details

Important: We do NOT ask for or store any explicit personal preferences related to sexual activity.

b) Payment Information

Payments are processed through secure third-party payment gateways.
We do not store your:

• Debit/Credit card details
• UPI, net banking, or wallet credentials

All transactions are encrypted and handled directly by certified payment providers.

c) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type & device information
• Pages visited and time spent
• Referral source

This data helps us improve website performance and user experience.

2. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website speed and functionality
• Understand visitor behaviour

Cookies do not store sensitive personal data.
You can disable cookies anytime through your browser settings.

3. How We Use Your Information

We use your information strictly for legitimate business purposes such as:

• Processing and delivering orders
• Providing customer support
• Sending order confirmations & shipping updates
• Improving product offerings and website experience
• Sending promotional emails (only if you opt-in)

We do not misuse or exploit customer data in any manner.

4. Discreet Packaging & Privacy Commitment

We understand the importance of privacy in sexual wellness purchases.

✔ Orders are shipped in plain, unbranded packaging
✔ No product details are mentioned on the package
✔ Billing statements do not reveal explicit product names

Your privacy is our top priority.

5. Sharing of Information

We DO NOT sell, rent, or trade your personal data to third parties.

Information may only be shared with:

• Delivery partners (for order fulfilment)
• Payment gateway providers (for transaction processing)
• Legal authorities (only if required under Indian law)

All partners are bound by strict confidentiality obligations.

6. Data Security Measures

We implement strong security practices including:

• SSL encryption
• Secure servers
• Limited access to sensitive data

While no online system is 100% secure, we continuously upgrade our safeguards to protect your information from unauthorized access.

7. Your Rights (Indian Users)

As a user, you have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

You may contact us anytime to exercise these rights.

8. Age Restriction (18+ Only)

Our website and products are strictly intended for individuals aged 18 years and above.
We do not knowingly collect data from minors. If such data is found, it will be immediately deleted.

9. Compliance With Indian Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures) Rules, 2011

We operate fully within the legal framework of India.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with an updated date.

We encourage users to review this policy periodically.

11. Contact Information

For privacy-related questions, concerns, or data requests, contact us at:

Email: Contact@itsrealtouch.com
Website: https://itsrealtouch.com